AI Call QA Automation Software for BPO & Call Centers

Automation Labs provides AI-powered call QA automation software for BPO and call center teams. Automatically transcribe calls, evaluate them against your quality checklist, and generate structured scoring, coaching insights, and multilingual reports — at scale.

Try Call QA

What you get from automated Call QA

AI transcription (supports multilingual calls)
QA checklist evaluation (your criteria, scored consistently)
Call scoring (overall score + category breakdown)
Coaching insights (strengths, gaps, and next steps)
Export-ready reporting (for audits and performance tracking)

What is Call QA Automation?

Call QA automation uses artificial intelligence to automatically transcribe, analyze, and score customer service or sales calls against predefined quality assurance criteria.

Instead of manually reviewing a small percentage of calls, operations teams can evaluate every call consistently and at scale.

Learn more in our guide: What Is Call QA Automation? A Complete Guide for Global BPO Teams

Why Manual Call QA Fails at Scale

Only 1–5% of calls are reviewed
Inconsistent scoring across QA agents
Delayed coaching feedback
High labor costs
No multilingual standardization

How Automation Labs Call QA Works

1. Upload a Call Recording

Submit audio files securely through our interface.

2. AI Transcription & Evaluation

The system transcribes and evaluates calls against your QA checklist.

3. Automated Call Scoring

Receive structured strengths, gaps, compliance flags, and a total score.

4. Multilingual Reporting

Generate reports in your preferred language for global teams.

Who Should Use Call QA Automation?

BPO service providers
Inbound customer support teams
Outbound sales teams
Compliance-heavy industries

Call QA Automation vs Manual QA

Manual QA limits coverage and introduces human variability. Automation ensures consistent evaluation criteria, faster feedback loops, and scalable quality control.

Simple Usage-Based Pricing

Start free. Upgrade as your call volume grows. View detailed pricing plans below.

View Pricing

Frequently Asked Questions

Can this replace manual QA completely?

Many teams start with hybrid QA, then expand automation coverage after validating quality and consistency.

Is multilingual call scoring supported?

Yes. Reports can be generated in multiple languages, making it ideal for global BPO operations.

How secure is call data?

We prioritize secure processing and controlled access. Contact us for detailed security documentation.