Upload your calls. Get structured QA scores, strengths & coaching insights, and multilingual summaries in minutes — built specifically for BPO and call center operations.
Pilot-ready • Multilingual support • Export-ready (CSV) • Built for real call center workflows
Want a quick walkthrough of our AI Call QA automation system? Email us and we’ll share a short demo and next steps.
We focus on operational automations that save time, reduce QA inconsistencies, and make reporting predictable — without heavy platforms.
Standardize and automate QA, reporting, escalations, and follow-ups — reducing manual review time and inconsistency across teams.
We build reusable workflows you can run again and again — with clear inputs, outputs, and documentation.
We use n8n for flexibility and control (self-hostable), so your automation fits your stack and security needs.
Start with one strong use case. Validate ROI. Then expand.
Upload a call recording. The system transcribes, evaluates using a standardized QA scoring model, and generates a structured score, strengths, coaching insights, and multilingual summaries — helping you reduce manual QA workload and improve scoring consistency.
Best for: call centers, BPOs, sales teams, support teams.
We can implement this as a pilot first (small team), then roll out to production with your scoring criteria and reporting format.
Want this integrated into your CRM / ticketing / dashboards later? We can add that after validation.
Simple, reliable, and built around BPO realities.
Provide an audio recording. (You can start with a single call to verify quality.)
We transcribe and evaluate against your criteria, generating strengths, gaps, and a call score.
View outputs in your preferred language and re-translate results when needed.
After the pilot, add exports, dashboards, or integrations (CRM, Slack, email, etc.).
Tell us your team size, call volume, and QA checklist — we’ll suggest the fastest path to ROI.
info@automationlabs.cc